FAQ

No. Fried sandwiches are made to order and sold at the counter only.

No. We use Lakanto, a zero-calorie natural sweetener made from erythritol and concentrated monk fruit extract, to reach a sweetness close to sugar.

More than 30. Fruit, cream, Japanese ingredients, cake-style and savoury, changing with the season and the shop. Please see each shop’s Instagram for what is on today.

They are listed on the shops page. Hours can change, so please also check the shop’s Instagram before you set out.

It depends on the shop. Most are takeaway. Please ask the shop directly.

Yes. Nine: Shanghai, Beijing, Shenyang, Wuhan, Sydney, Manila (two), Dubai Mall and Bangkok. Including Japan we are in 6 countries and regions. Bangkok opened in October 2026. Hanoi is scheduled to open in October 2026, and Singapore in November.

It varies by shop, and some items are made in limited numbers. Please contact the shop first.

Yes. No experience is needed for production and shop roles, and full-time roles are open to people from outside food and retail. Careers pages are in Japanese.

These depend on the role and the location, so we present them in writing at the interview. The open positions page (Japanese) lists the work and the requirements.